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Operator Services Systems Generic Requirements (OSSGR)


Document Number FR-271
Issue Number 006
Issue Date Jan 2010
Product Type Family Of Documents (PF)
ORDERING INFORMATION

ABSTRACT:
THIS FR IS SOLD ONLY AS AN
ENTERPRISE LICENSE


This family of requirements (FR) contains 26 documents that provide
an industry standard of measurement that can be used to guarantee your
customer's satisfaction with the systems you operate or supply. Effective
operator services are the key to providing your customers with the best
communication possible. The comprehensive Operator Services Systems Generic
Requirements (OSSGR) FR focuses on requirements, objectives, and additional
considerations critical to the design and use of operator services systems.

The documents describe the capabilities, services, billing options, and
handling options of operator services systems for both operator and automated
call processing. Interactions between operator services systems and customers,
the physical environment, the electrical environment, other network elements,
and data networks are defined.

The OSSGR Common Capabilities modules consist of various functional sections
describing the technical capabilities of the operator services system that are
common to more than one service or user. They cover such topics as:

  • Signaling - Listing Service Database

  • Transmission - Intercept Database

  • Administration - Operator Reference Database

  • Maintenance - Announcement and Detection Systems

  • System Interfaces - Report Subsystem

  • IWSS/OSS Switch Interface - Real-Time Reporting

  • Operator Subsystems - Speech Processing Peripheral (SPP) to Support
    Directory Assistance Automation (DAA)

  • Internal Databases - SCCI to Support DAA and Line Information
    Database

Along with the Common Capabilities modules, this FR contains Feature Specific
Documents (FSDs) that are organized by service, billing, or handling option. The
FSDs are structured to facilitate reference to specific areas relating to the
processing of calls. Each section of an FSD corresponds to a Common
Capabilities section and each FSD section discusses how a Common Capability is
used for the specific service, billing option, or handling option described in
that particular FSD, as well as how the various capabilities interact. Whether
you are an equipment supplier or an operator service provider, you can use the
OSSGR to ensure that your customers get the best call handling service possible.
Equipment Suppliers can use the OSSGR to customize equipment for their customers
by first consulting with them to find out what subsets of requirements should be
developed. The result will be a savings of time and development costs.
Operator Service Providers can use the OSSGR as an industry standard to have
their equipment developed and to ensure that equipment provided by more than one
supplier will interconnect successfully.

The following documents were replaced by FR-271 or some of its components:
CB-136, TR-TSY-000271, FR-NWT-000271, TA-TSY-000399, TA-TSY-000400,
TA-TSY-000453, TA-TSY-000871, TA-TSY-000767, TA-TSY-000916, TA-TSY-000401,
TA-TSY-000190, TA-TSY-000289, and TA-211-23130-84-01.

Components of this product are:
FR-271-CONTENTS
GR-1142"OSSGR Section 1: Introduction, Preliminary Requirements, and Technology Issues"
GR-1143"OSSGR Sections 2-5: Overview of Network Plan, Features, and Call Processing"
GR-1144"OSSGR Section 6: Signaling"
GR-1147"OSSGR Section 8: Administration"
GR-1149"OSSGR Section 10: System Interfaces"
GR-1156"OSSGR Section 21: Operator Subsystems"
GR-1157"OSSGR Sections 22.1 and 22.2: Internal Databases"
GR-1158"OSSGR Section 22.3: Line Information Database"
GR-1162"OSSGR Sections 23 and 24: Announcement and Detection Subsystems"
GR-1163"OSSGR Section 25: Report Subsystem"
GR-1173"OSSGR: Common Functions (FSD 65-01-0100)"
GR-1174"OSSGR: Customer Access Features (FSD 70 Series)"
GR-1175"OSSGR: Customer Listing Information (FSD 75 Series)"
GR-1176"OSSGR: Custom Call-Handling Features (FSD 80 Series)"
GR-1177"OSSGR: Special Billing Features (FSD 85 Series)"
GR-2867"Generic Functional Requirements for a Speech Processing Peripheral (SPP) to Support Directory Assistance Automation (DAA)"
GR-2868"Preliminary Requirements for SPP-SPP Client Interface in Support of DAA"
GR-2959"Terminating Inward Services"
SR-5214"OSSGR Section 25: Report Subsystem Issues List Special Report"
TR-NWT-001146"OSSGR Section 7: Transmission"
TR-NWT-001148"OSSGR Section 9: Maintenance"
TR-NWT-001155"OSSGR Sections 11 Through 20: Miscellaneous"
TR-NWT-001159"OSSGR Section 22.4: Listing Services Database"
TR-NWT-001160"OSSGR Section 22.5: Intercept Database"
TR-NWT-001161"OSSGR Section 22.6: Operator Reference Database"
TR-NWT-001164"OSSGR Section 26: Real-Time Rating"
TR-NWT-001164-SUP01"Real-Time Rating System Interface Generic Requirements"
TR-NWT-001342"OSSGR Section 10.12: IWSS/OSS Switch Interface"



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