OSSGR: Terminating Inward Services (FSD 65-01-0200)
Document Number GR-2959
Issue Number 01
Issue Date Mar 1997
ABSTRACT: This Generic Requirements (GR) document describes services performed by an operator or an operator services system in the terminating
area at the request of an originating operator who needs assistance in handling a call or a verification function. Terminating Inward
Services are provided for emergency assistance, directory assistance, call completion assistance, busy line verification and operator
interrupt, and calling card verification. If the request for service cannot be handled automatically, an operator establishes voice
contact with the remote operator to determine what assistance is needed.
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